Preparation is everything

During a particularly engaging World of Warcraft quest last month I decided that it was time to find a 'proper' hobby. This dawned on me as my fellow guild members started calling me old timer and logging off at 7pm on school nights. I'd always had a distant fascination with astronomy and chose to prefer star gazing into the heavens as a more intellectual alternative to star gazing in Hello magazine.

Armed with my battered credit card I went online shopping and 2 weeks later my new telescope arrived with built in gps device, object database and goto facility. My enthusiasm was not diluted even by the prospect of a multi-lingual, 200 page instruction manual.

After a hasty assembly I cursed and scowled my way through the remaining 5 hrs of daylight hoping sunset would deliver me a cloud free northern hemisphere. My prayers were answered and I found myself wrestling with a 100 pound glass / metallic hybrid which possibly outweighed the instruction booklet.

The next problem was to point the telescope at true (not magnetic) North, ensure it was aligned horizontally and then validate its position with one or two predetermined reference stars. This seemed like a daunting prospect but the next 30 minutes reaffirmed my belief in technology. The attached handset was intuitive to use, it found my local time and location (using the inbuilt gps device), and happily pointed the scope at true North. Whirring back into motion, the motorised mount pointed me at a reference star from its database of truly stellar proportions, a slight manual adjustment and I was ready to go.

This typifies, for me, one of the major benefit of software systems. They help you prepare quickly and efficiently for the real task at hand. Don't get me wrong, watching a telescope engaged in an automated, robotic dance while it aligns itself with an object 200 light years away is certainly an impressive experience...the first time around. On a cold, damp night it soon becomes a process that you would happily perform instantly given the opportunity. The real experience is looking at the comet battered surface of the moon or the perfectly formed rings around Saturn.

So do software systems prepare us for the tasks we need to complete and the activities that we enjoy rather than performing them for us? I would like to think so. After all, once your forecast reports have been scheduled for printing and your manangement reports have been automatically generated the real work can begin. Efficiency improvement discussions, marketing campaign brainstorming sessions, sponsor driven board meetings, the day to day human collaboration that constitutes the organic nature of an organisation...these are the processes that really make a difference. It's comforting to think the polished oak table that decorates the board room will not be replaced by server racks and an air conditioning system. So perhaps we should think about how our systems can assist rather than replace next time we are struggling to put realistic requirements together. It could save a lot of effort thinking about something that really isn't necessary.

And if the monthly reports find their way to the MD's desk a little earlier because of the new accounting system then so much the better. You can contemplate how software helps rather than replaces your daily functions as you walk down the first fairway on your sunny afternoon off. In fact, thinking about it; preparation isn't everything - it's just something that software systems are particularly good at. :-)